MISTAKE OF A LIFETIME ...Ya Can't Fix Stupid
Our biggest mistake is now called our mistake of a life time (for us).
We have been professional breeders for over 30 years.
What we are about to tell you has never happened to us before now..
It all started in August 2011, when we offered some baby yellow napes up for sale. The babies quickly sold out and the website did update and reflect that they were all sold. We were contacted by what it seemed at the time a nice man and woman the Epsteins in Woodland Hills, CA, they inquired about blue gold macaws, which were not ready at the time, they quickly asked about the yellow napes, in which we told them that they were sold, The guy on the other end of the phone seemed agitated and said that he wanted one, we again said "They are sold". We had a short conversation and hung up.
About 2 weeks passed, again the same person called and inquired about a yellow nape amazon, We again stated " They are ALL Sold". A few days passed and then again the same person called and ask again about the yellow napes, we told him the same thing, SOLD. he quickly stated "Why did we not want to sell him a bird?"
I quickly said that we would sell him a bird but we were sold out of the yellow napes. I told him that we did have a few greys that were not spoken for and they are almost ready to leave, if he was interested in one of those we would be happy to help him if he was serious and ready. he wanted new pictures, which we did take new pictures of these very sweet babies that were around 16 weeks old. We emailed the pictures to his email address that same night.
He called the next day and said yes, they wanted one, they picked one out from the [pictures and then it started,
He needed a cage, I suggested a few good toys and instructed him on how to rotate the toys so the bird would always have new toys, We talked about diet, in which we do send a complete starter kit with foods that the babies are already weaned onto and are used to. We also send a instruction sheet on how to feed and what not to feed and just good helpful info. He started asking and telling me about other foods that he was going to buy for the bird, I told him to please wait and just the baby adjust before starting anything new. Give the baby time, please.
I thought I got the point across and he understood, Boy was we wrong..
He started asking me about bathing the baby when he got it home, I quickly stated PLEASE do not start wetting this new bird soon as you get it, we are shipping it to you. it will need some time to settle in and plus its a baby(16 weeks old) it could get chilled, just give the bird some time and let it adjust to you and the home and your routines, please give it some time. he said he was going to bath it anyway, I quickly said firmly, PLEASE do not,,,do not ...do that, I was satisfied that I had made myself clear and he understood, I thought he did anyway.
Then it started with talking about taking the bird outside, AGAIN, firmly,, I tried to explain that this was a baby bird and it needs time to adjust and to take it easy..and also we do not clip the wings off due to the bird needs a little time to learn to balance and can get hurt if we clip the wings off where it cannot fly some, maybe later when he learns the bird and the bird knows him, then take it to a veterinarian or somewhere they know how to cut it properly and get them to take a little more off, but if you insist on taking it outside, I told him "We do sell a bird harness that you would need to put on the bird before taking it outside", Well.. Well. Well..We indeed shipped a harness along with the other items he purchased, they were sent a few days before the bird arrived, So the FOOD, THE HARNESS, and The instruction sheet was there long before the bird arrived...
Now for the bad part.
The bird arrived on Sunday afternoon safe and sound, We made contact with the customer later that night, He said that all was well and the bird let everyone play with it and it was resting in its cage and seemed to be doing very well, they like it and was happy, I said we would talk again in a couple days to see how things was going,
WELL, somewhere around 2-3 Pm our time on the next day, Monday, we get this frantic call from them, Yelling that their bird flew away outside, What are you talking about? I said loudly,,,He then said " Our bird flew away", How did it get outside? I say, He says.."We bathed it and took it outside in the sun"
DID YOU GET THAT PART? Did Your Heart Just Sink??
they Bathed it, Then they took it outside..No harness or anything.. just took it outside and sit down and it sit there for awhile and it got scared and started to flap away down into some trees in the woods.
Why did you take it out side I said, The guy screams on the phone,,,WHY NOT??
Its my bird..I can do what i want..he says..
I am thinking, Stupid, Stupid Stupid.
I was like you have to be kidding, after all we talked about, after i sent a harness......I was speechless, I mean what can you say to someone like that?
They said they was going to look for him, I hung up the phone.
I got another phone call later that evening from him, saying they had looked a few hours and could not find him. I was distraught, I mean I raised that bird for from the egg and for 16 weeks and then this happen because someone just plain refused to listen to what I said. I just did not know how much the man or the woman (his wife) didn't listen until she got on the phone, She started out by saying we sold her a bird that could fly, Imagine that...A bird that can fly......
I told her that all this was discussed with her husband but refused to listen, I said " Why did you take the bird outside without the harness?" She said she did not have to listen to what I had to say, She was not going to listen to me. I said that is both you guys problem, you WOULD NOT listen. And you still not listening.
She said they had lost the money for the bird because it flew away now, I said, The baby bird is lost because you people are stupid and would not,,did not listen and you want to talk about money, I said.. I loved that baby, from the egg till you got it we care for them and now because you do what you want to..you took it outside its gone, You did everything I told you NOT to do, You would not do anything I told you to do. You knew it all and now look what has happened. Within 15 hours of having the bird you people took a new baby that you did not know, it did not know you.. , you washed it, You took it outside and its gone. Why was the harness not on the bird? We just took it out for a minute she says, I could not get them to understand that what they did from the start was stupid and irresponsible, they would not listen. She says we saw other people have birds outside, I said, they most likely had their bird longer than 15 hours before trying it too, She said that did not matter, All she said was I sold her a bird that could fly.
WELL, Imagine that? A BIRD THAT CAN FLY...... Well I am going to leave it there, You Know What? I can't Fix Stupid...
The last we know, this poor little 16 week old baby is still gone, they spent ,, In their words " a whole 3 or 4 hours looking " .
I am so sorry that we sold them this bird, This has been an experience for us here at Royal Bird Company. We have never had anyone that just would not listen and refused all logic. And I guess they are right,,,they did not have to listen to what I had to say, I mean you know,, I have only been breeding birds for over 30 years, and very successfully I might add. I never have or had any customer let a baby bird fly away..
This will never happen again if we can help it, At the first indication that the customer is not listening, or will not listen, or cannot understand me, then we will refuse to sell them anything. Selling this baby to them was a Mistake that we have to live with for ever. We just hope that someone in the Woodland Hills, CA area found it,, and PLEASE do not give back to them,, Please call us we can help you and guide you to give this guy a good SAFE home..
READ WHAT OUR READERS HAVE TO SAY ABOUT THIS BELOW..
We have included some emails below, we have received over 500 emails in response to this.
just read your "mistake" story and after being involved
with raising/training, exhibiting and breeding dogs for many, many
years, I can believe what these people did. For them, they
don't see the planning, blood, sweat and tears that go into
raising an animal, they just mentally calculate how much money you
must be making from each sale. So many people view an animal
not as a loving companion and family member, but as
"property" to display and show off to their friends.
When the poor thing does something completely unexpected and
behaves like an animal, it's always the breeder's fault as far as
the owners are concerned. I can understand your anger,
sadness and general disgust in this situation, but for every
idiot, there are so many more people that love and adore their
pets and make it all worth while. Selling a bird that can
fly is like selling a horse that can walk and wondering why it ran
off when you left the barn door open. Hopefully this poor
bird was found by someone who took it in and loved it and if the
unthinkable happened, the bird is still in a much better place
than with these folks.
Some people are not smart enough to care for a dog and certainly not a exotic bird. We can only hope these people don't breed
Scott B, Charolotte, NC
I'm sorry u and
You go girl, tell them like it is..
I am so sorry about this and I cannot understand why people will not listen. I am a breeder here in DALLAS, TX and I have been through the same thing , We do not clip our babies wings till they can balance and learn the cage, If you clip the wings on babies they can hurt them selves, Many of our customers tell us not to cut their wings at all. I recommend to cut them later on after they can balance and get around without bombing onto the floor and the cage bottom. after you tell them and tell them and still do these stupid things..you are right, You can't Fix Stupid.....
You guys are alright in my book..
hello Royal Bird Company
I just read this story and its a heart breaker and also makes me mad, Why would anyone purchase a harness and not use it? I am thinking, what is wrong here with these people, No one should ever sell them another bird that for sure.
You know, its the craziest thing i ever heard, having a bird for a few hours and changing the diet, washing the bird, taking it outside (no harness) all in about 15 hours, What the hell? I mean you sent them a instruction paper, you told them what to do, what not to do, I can't get over it..that they would ever call you, I would have been so ashamed to tell someone what i did , not did, whatever..
I hope for your
sake this never happens again. Just remember we can fix a lot of
things within our
canít fix STUPID. It is unfortunate people donít understand
the huge responsibilities that come with bird ownership. However,
if you accept and fulfill those responsibilities you are given
back tenfold. Our( RBC Blue and Gold), Harley is a full-fledged
family member. She brings absolute joy to all our
lives. Harley has a large vocabulary and not just a mimicker.
Her excitement to see us brings just as much to us. It tells
us we are doing something right by her. I had and bred dogs most
my life. If I knew twenty years (or more J)
ago, what I know now about birds now, I would have had bird family
members from the beginning.
Thank you for
all your care and love of these magnificent creatures. Especially,
for sharing Harley with us. See attached-- Harley at her
beach house. Note the strange birth mark on her chest-it is called
a harness with me attached to the other end. We take no chances.
Dave and Eileen
Hello Royal Bird, Sheila and Mike
Hi this Dean
I got a blue gold macaw from you many years ago, he is great..
I just read this aweful story about the stupid people in Woodland Hills, Why would anyone in only having a bird for a few hours wash it, take it outside without a harness???. I Had my bird a few weeks and then after i got to know it, i put the harness on and took it outside for afew minutes, I WOULD NEVER TAKE MY BIRD OUTSIDE WITHOUT A HARNESS AND I NOW HAVE HAD MY BIRD FOR 5 YEARS, I got my bird from you, Royal Bird Company, I listened to what Sheila said and I am very happy, The people that let their bird get away should never ever ever have another bird, a goldfish, or even a hamster. They are the worst pet owners i have ever heard about. Thanks again SHEILA and MIKE Royal Bird Company.
Dean LA, CA
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