FAQ's  Please Read Before Calling Us

• Yes, We ship by airlines ONLY. We ship to most all large airports within the 48 cont US states. We are airline known approved professional live animal shippers with several Major airlines and we try to use DELTA when possible. WE are USDA APPROVED SAFE ANIMAL SHIPPERS,  We ship from Charlotte, NC airport. Most airlines know us very well and they treat all our shipments very well. We ship Pet First, counter to counter PDQ or other express shipping. You pick up your bird at the cargo area of some airlines but you may pick up the bird inside your airport normally at the PDQ counter or ticket counter, someone at the ticket counter can always direct you to the correct counter for your pickup. Some pickups may be at the airlines air cargo area, You may have to get in contact with your airport to see where to pick up your bird as all airports and airlines do different things.                                                                                                                                                             
• We make all arrangements for you, we give you a pick up number for the shipment once we ship it, all you have to do is pick up your bird.                                                                                                             Shipping this way is very safe and not stressful to the bird at all due to the fast shipping, sometimes its only 2-3-4 hours east coast and around 5-6-7 hours west coast. It is always stressful to ship older animals and birds. Our baby birds love the attention and the travel due to the great human care they have received all their lives. WE pack enough foods for an extended trip, Even if something crazy happens during a flight....the bird will have plenty of  foods                                                                                                                                                                                                                                                                                                    We also put a toy inside the shipping units to entertain the bird while it ships. All shipments are FULL insured. We have never had even one mishap in over 25 years, excepting maybe a plane being late or something,. We contribute this to us being very up to date on shipping procedures ,rules and regulations.                                                                                                                                                                   The normal cost FOR SHIPPING WITH delta AIRLINES IS AROUND $100-125.00. Other airlines can be higher.

• We use modified reusable pet taxis for the shipping container like the ones pictured above.. We  include all health papers if needed by airlines, reusable modified pet taxi shipping container, free starter kit with food, treat, etc. EVERYTHING IS INCLUDED for you.
• TEMPS ABOVE 85F DEGREES AND BELOW 45F ARE NOT ACCEPTABLE. Airlines will accept live birds between these temps. The temps must be acceptable at every connect point, start to delivery.                                                                                                                                                        For example:: If the temp at the our airport is 75 but at your airport its above 85, the airlines will not accept the shipment. Most airlines connect in Atlanta GA, so the temp there must also be acceptable.            
• We make the arrangements for times for the well being and safety of the birds, NOT for times that are convenient for you. We cannot guarantee that a bird can be shipped on a certain flight to get there at a time that is good for you. Everything will be for the best for the birds, or NO SALE.
• We are USDA SAFE ANIMAL SHIPPERS APPROVED

Are your birds guaranteed?

• YES, absolutely! our birds are 100% guaranteed healthy at the time of arrival if being shipped. If you pick your bird up here its guaranteed to be 100% healthy at time of purchase or take home. All our babies are tested for Avian Polyoma Virus and each comes with all testing results and certificates from the labs.. Each baby is monitored and maintained in state of the art brooding systems with air filtration. All our breeders are maintained on the highest quality formulated diets, not seeds. Our breeding facility is a closed facility, we normally do not purchase birds for breeding and we never purchase for resell.                                         As a preventive measure Strangers are not allowed in or around the breeding units. All babies are maintained in weaning cages behind glass barriers for viewing but not touching by everyone coming around. This protects our birds from poking and proding like you see in open pet shops that have their birds on open display for ALL to touch, this is very dangerous and its where the problems start. If you can touch it, then anyone, everyone else can as well. What does these people have on their hands, do they have sick birds at home, etc.  We do not purchase or bring in strange birds into our facilities. We do not purchase birds for resell we ONLY sell what we produce. All babies are monitored and routinely tested for yeast and bacterial problems. All these procedures are preventive and helps us maintain and deliver you a extremely healthy baby. However, You have, and we encourage within 48 hours of receipt to have your bird examined by a avian veterinarian and if there is any problem, any problem, we will replace the bird or refund your money. Failure to have the bird examined within the 48 hour period is your choice and we are not liable for anything after that. Due to many factors, we must put a time limit on this as we are talking about a living breathing bird and many things can go wrong in a short time. We do not know how you are treating the bird, we do not know what or if the bird will be exposed to any thing that might bring on some sort of problem, having the bird checked out protects you and us as well. Its your choice. Due to our preventive measures In over 20 years we have not had any problems. 

How much is a deposit for a baby bird when available, what if I change my mind?

• BIRDS THAT ARE OVER 10 WEEKS OLD OR ANY BIRD THAT IS READY FOR SHIPPING IS TO BE PAID IN FULL. Deposits taken only on newly hatched babies or babies less than 10 weeks old. However you can put your name on a contact list before babies hatch. Many of our babies are reserved at 2 days old. We take a $100.00 for holding a baby bird for you, and then the baby is to be total paid for by time  the bird is 10 weeks old. This time frame gives us some time to find another home for the bird that we held for you if you change your mind. The deposit is non refundable if you cancel on us, please be sure of what you are doing, however you can use it up on something else from our online store or put it on a another bird. If we cannot deliver to you the bird for any reason your deposits and any money is total refunded. You cannot lose.

Can you tell me the sex of my baby bird?

• Yes, We can DNA sex any bird that is on hold for you. We normally do not have many unsold birds in any numbers that we can just sex a male or female for you, it may be possible, but we normally sell most of our babies at hatched or shortly thereafter.  We just take alittle blood from the toenail and send it to our lab, the results may take a few days. This DNA cost is $35.00. You also get a certificate from the lab. 
• **Note *SPECIAL  we are now offering in  2009  FREE DNA sexing for our babies.

How do I get a payment to you?

• We take MasterCard, VISA, Discover, AMEX and postal money orders.. We also take Paypal.  NOTE*** ALL PAYPAL PAYMENTS WILL be charged a 3% process fee. You can call us for payments and updated available bird info, as what may be available right now, may not be available within the next hour.
• On deposits we can accept checks, money orders, etc.  You can contact us for details, we are happy to help you.
• ALL North Carolina resident sales are 7.5 % sales tax.

Do you have baby birds all the time or is it seasonal?

• Yes, the breeding season is seasonal. Most pairs of birds start to lay eggs in spring or sometimes earlier. Each species is specific to their own seasons, some breed in late fall , some spring, some summer. We can have babies starting in march but we will post all available hatched babies on this site. However we do have many people who wish to reserve eggs before they are laid. We do not like to do this due to we never know if any certain eggs will be fertile. Many people ask us what will be have available the next day, we must stress this, what is available today may not be available tomorrow. As our babies are becoming even higher in demand, we do seem to sell out very quickly in the season.

Can I get my bird before its weaned?

• No, No, No  No need to ask. We are professional Aviculturists. We only sell weaned healthy babies. This way we can guarantee the health of our birds 100%.  We may let a bird go home while on the night time feeding, but the bird will be eating on its own and this feeding is for comfort only. Unweaned birds or baby birds needing critical care in the wrong hands can be dangerous for the birds life and this is totally unacceptable to us. We know there are  many "breeders" that do this, But  its wrong, wrong, wrong, and unethical for ANY one to sell an unweaned baby needing critical care, knowing full well that you could not properly care for it, no matter how many minutes they teach you, it takes years to gather the knowledge, its also wrong for you to purchase a critical care baby just to save a few bucks and this may endanger the life of that bird. We are sooo glad that many states are now passing laws to stop the sell or possession of unweaned parrots at pet shops, bird shows and other places. We may sometimes let a bird go home when the bird needs maybe one handfeeding maybe once at night, but the bird must already be eating on its own to suit us and we must feel comfortable about it, otherwise we will not do it, period. Most horror stories we hear comes from people who purchased a bird  from some backyard breeder, bird shows or a sleazy pet shop and the baby was too young  or unweaned and the problems started and they lost the bird or stunted the growth or other health problems. Most people including some of these so called bird breeders do not have the right equipment for "properly" brooding and maintaining a baby bird. Some of these breeders will sell these critical unweaned birds because they will not, or cannot  purchase the needed expensive equipment so they sell babies to you as fast as they can before the real work and horrors begins on them. The next time they tell you how easy it is, just tell them , that if its that easy, just keep it until its weaned and you will come back and get it for the same price, and watch the attitude change. 
• Our birds health and welfare will come first or no sale. Sorry....

Can I send you special things for my bird before it comes home?

• NO, We cannot accept outside things to be put into cages with the baby birds as we wean several birds together and the other person may not want that exposed to their birds, Also we may not approve of some things, Especially the stuffed animals that many people try to use around their birds. These things are for one thing VERY unsanitary as they are made from cloth and get soiled. We use REAL bird toys that are made for the species.  Also one thing is that many people may not realize that most parrots are chewers and those things will get chewed up and what if the birds ingest these products, like the filling. These stuffed animals are mostly from china as they are made cheaply and we do not know what the filling or the outside is really made from. When placing thee things in and around your large birds its just asking for troubles. Would you eat it, put it in your mouth, or chew on it?

Can I Ask you to Feed or not feed special foods to the baby.

• NO, We feed the most advanced avian diet in the world HAGEN Tropican, This diet is actually the most researched and advanced avian diet available. HAGEN owns and operates the worlds largest breeding research facility, mainly for nutrition research and develpment . NO other company ever comes close to their research capabilities and expertise. Many diets today are just pet shop type foods where the Tropican is more a specialty avian diet. We have used them all and we had troubles with those other diets many years ago. We have a very strict feeding regimen and we feed what works. Our babies health speak for themselves. We have been professional aviculturists for more than 29 years. We deliver you a fine healthy guaranteed baby, what you do after that is your business, but we reccomend that you listen to us and keep the bird on the diet plan we give you. Our diet plan is workable and researched by  HARI-HAGEN AVICULTURAL RESEARCH INSTITUTE
• Along with the TROPICAN granules we use many other items for weaning our babies, apple, corn, peanut butter on whole wheat breads with spirulina, small amounts orange. cherrios, and other items that are high in nutrients. We use these items as weaning foods only, when birds are weaned these wet fruits and veggies are cut back and a diet of Tropican granules is the base with Tropimix as treats, Tropimix is dehydrated fruits, veggies, hulled nuts, coconut, papaya, other items. This diet is way more nutritious than the normal person could ever offer to their birds. 
• Our breeders as well babies have used these foods for years and we have the healthiest, most productive breeding facility anywhere. While other breeders have constant health problems such as bacteria, fungal, soft shelled eggs, feather pluckers, birds that will not breed, malnourished and small babies, stress marks on the feathers, and other problems we simply just have eliminated these so called common problems with one thing, the correct food.                                                                                                                      Some people just refuse to advance and they continue the practice of over loading their birds with fruits, veggies, Why?  Because they were told that these items are good for the birds. They are good in moderation, when birds have a choice like a child they will eat what taste  good, not exactly what is balanced, therefore the birds suffer due to too much water and fiber and not enough balanced diet,. Birds need a proper balanced diet and when you feed these items freely it cannot be balanced.
• We have a diet plan that works and has worked for many years without any problems. Infact our diet plan has increased our breeding and has totally eliminated all of the so called common problems that most other breeders deal with on a daily basis due to their bad diets.
• For the long term good health of your bird we reccomend you keep your bird on the plan. When you change the diet and later on you have problems and need advise about something we just cannot help you. If its not broke, why try to fix it.

I need cages, food and other bird stuff where do I find the right things?

• We own one of the most shopped pet bird stores on the internet.                                                             
• We can make recommendations on cages and other items to help you.
• We carry everything you need. Click here to go >>  WWW.GETBIRDSTUFF.COM
• When we sell you a bird, you can get certain discounts when you purchase your items for the bird initially 

I am local, Can I pick up my bird when its ready to go home?

• Yes, You can also visit your baby on Saturdays and take pictures. You can make an appointment with Sheila for your time. We encourage this as much as possible. We have many people that visit their growing baby every Saturday. When the babies are unfeathered they stay behind glass and cannot be touched by you or anyone else. This protects your baby from airborne pathogens and from dirty hands.  Only babies that are feathered and vaccinated against polyoma virus which we do at about 5 weeks of age, depends on the species, will be allowed to be touched by you. We will also insist that you wash your hands here before you interact with your baby, also we insist that you change your clothes before coming here if you have visited other birds, bird shops, breeders or have other birds in your household. These procedures and prevention programs ensures us our babies stay healthy and ensures you a healthy baby when its time to go home. Yes some people get insulted when we ask them to wash up here before handling their bird, but we do not care...it kinda shows us their attitude towards the safety of their bird, remember we do reserve the right to refuse sale to ANYONE that we feel is an inappropriate caretaker. Period..

What kind of birds do you breed?

• We only breed specific species that we consider the best for human companionship, many species simply are not suited for this.  Though there are many colorful and pretty birds out there and many are offered by some other breeders some of these birds offered just do not make a good companion, in our opinion..  We DO NOT Produce hybrids of any type.    you can click here for the  >> BIRD PAGE

How long does it take for me to get my bird ?

• From hatching to weaning it takes 10-12-16 weeks or longer depending on the species. Hyacinth babies can take 6 months for weaning and sometimes longer. Depending on the age of the baby when you actually put a deposit or purchase the bird, it can be several weeks to months before we actually ship you any bird or before the bird can leave here. We continue to take pictures of your growing baby and e-mail them to you so you can keep up with the growth. No bird will be allowed to leave here until weaned or we feel comfortable that it is ready. If you can not wait then try not to purchase, because the bird will not be allowed to leave here until we say so,  because the birds well being is our only concern. Other wise no sale, sorry.

What will my bird eat when it comes home?

• All our babies are weaned onto a very highly researched and advanced avian diet. We do not feed seeds. Although one of the weaning foods (TROPI MIX) has some seed in the mixture, though they are fully shelled, no waste or mess. The main base diet is HAGEN Tropican Granules, this formulated food is the absolute best diet on the market. We send you a package starter kit that includes foods,treats, instructions, etc. The foods included in the FREE kit is what the baby is eating here. It does cost more that some of the other cheapo brands but like we said we do not cut corners. We recommend that you keep your bird on this diet for the long term health of your baby. After receipt you can change to what you wish, but please remember when you call us in a few months, year or two and ask why does my bird look bad?, why does his feathers look poorly?, etc.  Our first question is always "what are you feeding?"

• We look forward to hearing from you and hope we can help you find a lifetime feathered companion for your family.

CONTACT  704-735-8601  SERIOUS INQUIRIES PLEASE

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